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All patient records, including paper and computer-based records are confidential. They are protected by the Data Protection Law which lays down legal requirements for computer users such as ourselves.

We will pass on specific information only if there is a genuine clinical need for it. Anyone who receives information from us is also under a legal duty to keep it confidential.

Sometimes the law requires us to pass on information e.g. to notify a birth or when we encounter infectious diseases that may endanger the safety of others.  Data may be gathered for audit purposes and in development of medical care or other NHS services.

All NHS members who access your data are legally bound to keep this confidential.

Your records and your rights  

By law you have the right to request access to your health records. You can do this via our secure Data Subject Access Requests (DSAR) portal, by email, post or face to face.  For more information please see our full Privacy Notice or ask someone at the Centre.

Patient privacy during consultations
Coventry NHS Urgent Care Centre takes the privacy of patients very seriously and all appointments are carried out in a private consultation room.

Rights and responsibilities

We provide high quality health services designed around patient need.


Coventry and Rugby CCG

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We are responsible for planning, organising and buying NHS-funded healthcare for around 450,000 people in the Coventry and Rugby areas. This includes most hospital and community NHS-funded services, though not primary care or specialised services.

NHS Coventry and Rugby CCG is a membership organisation, representing all 75 GP practices in our area. We have a governing body answerable to the member practices, led by elected local GPs, other clinicians and lay members supported by senior healthcare managers.

In 2014/15 the CCG had control of £553m allocated by the Department of Health for spending on a variety of services including:

  • Community health services – such as treatment by district nurses, advice from health visitors, rehabilitation, physiotherapy and occupational therapy to help people recover from illness or injury
  • Acute, or hospital, services – for people who are ill or injured and need more specialist input, often provided in this area by the two hospitals run by the University Hospitals Coventry and Warwickshire NHS Trust
  • Mental health services – talking therapies for people with common mental health problems, and care from mental health teams for people with more complex needs
  • The medication that patients are prescribed by their GP, consultant or other NHS practitioner




  • Coventry Urgent Treatment Centre is fully compliant with the Disability Discrimination Act and has wheelchair access throughout as well as disabled parking spaces. If you require information in Braille, or in large print, please ask.


  • If you require assistance when visiting the practice, please let us know in advance or upon arrival. You may do so by telephoning us on: 0300 200 0060 (option 1)



  • If you want to have someone with you during your appointment then you can request a chaperone. This could be a trained member of our staff or a person of your choosing who over 18 years old is. The clinician will consider whether or not it is appropriate for a relative or friend to act as a chaperone and may ask for a member of staff to also be present. Please let the clinician know if you would like a chaperone to be present.
  • If either the patient or the clinician wishes a chaperone to be present, or either is uncomfortable with the choice of chaperone, the appointment may be delayed to a

later date when a chaperone or alternative chaperone is available.