Stay at home if you have coronavirus symptoms

Due to the ongoing pandemic, and to help keep you and our colleagues safe we’re following national guidance and minimising face to face contacts. We will continue to support you through video consultation, telephone consultations and virtual clinics and we’ll see you face to face where this is safe, and the most appropriate way to support you in line with the national guidance.

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In this section you will find information about Coventry NHS Urgent Treatment Centre, including our mission statement, our team and have your questions answered using our FAQS.

Coventry NHS Urgent Treatment Centre is run by Virgin Care Coventry LLP on behalf of University Hospitals Coventry and Warwickshire and Coventry and Rugby Clinical Commissioning Group. We offer a range of health services and information as well as advice and treatment for a range of illnesses and minor injuries.

Our team consists of experienced prescribing nurse practitioners, general practitioners, paramedics and pharmacists who have a range of essential skill to ensure we can respond to the needs of our patients presenting with Urgent Care needs.

From January 2020, Coventry Walk in Centre has transformed into an ‘Urgent Treatment Centre’. As part of the ‘Next Steps on the NHS Five Year Forward View’, published in 2017, Urgent and Emergency Care has been made a priority, with a focus on making access easier for patients. As part of this plan, all centres providing urgent care for patients will align to become ‘Urgent Treatment Centres’ and will provide a mostly standardised set of services to patients.

You will therefore see some changes and improvements to our service as we transition to an Urgent Treatment Centre.

All patients will now be seen by a clinician for a clinical assessment (which is referred to as triage) prior to their full consultation. This enables us to take key clinical observations and prioritise patients who are more acutely unwell, so they can be treated within an appropriate timeframe. There are some exceptions to this (for example routine dressings may not need a triage assessment), but please be aware that the majority of patients will have a set of observations completed by a triage clinician within around 15 minutes of registering with reception. We offer a range of health services and information as well as advice and treatment for a range of illnesses and minor injuries, with or without an appointment.

Any patient can walk into the centre and see a doctor or nurse as appropriate, without an appointment. The Centre is a walk-in only service. You cannot register as a patient at the Centre and patients can use the Centre as well as the services of their own GP.

The lady I saw went out of her way to explain everything. She was professional and caring.

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